Cairntoul Dental Care Terms & Conditions
Set out below are the terms on which Grady dental ltd/ Cairntoul Dental Care provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Cloud Nine Clinic treatment.
1. Appointments and cancellations
It is you, the clients, sole responsibility to attend your arranged appointment. We will notify you of the time and date of your appointment at the time of booking. All medical professionals at Cairntoul Dental Clinic are trained and approved in accordance with the company’s treatment protocols and therefore, in the interests of clinical audit, Cairntoul Dental Care does not guarantee continued treatment with a named medical professional. To book a consultation or treatment a £10 deposit is required. The £10 deposit is refundable if no treatment is taken or, if a treatment is taken, is deducted from treatment cost. Please arrive for your appointment at least 10 minutes in advance so that any necessary paperwork can be completed. If you cancel within 24 hours of your appointment time or do not attend your appointment you lose your deposit. If you are unable to attend your appointment, we require 24 hours’ notice in order to re-allocate your appointment to another client. The deposite will be carried over to your next rescheduled appointment. Late arrival may result in reduced treatment time or forfeiting of the appointment- full payment of designated treatment must still be paid. Cairntoul Dental Care will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. consultations and check ups are free. Check ups are available up to three weeks after treatment. No check ups are available after this three week period.
2. Courses of Treatments
All treatments purchased as a course (2 or more appointments for the same treatment placed at one time) must be paid for in full, in advance of the first treatment unless agreed payment is in place. All treatments must be taken within 3 months of the date of purchase; any treatments left untaken after 3 months will be forfeited. If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments already taken, plus any forfeited for non-attendance, from the total price of the course of treatments, and return the difference to you. If you fail to attend or cancel within 24 hours, an appointment which is part of a course, that treatment will be forfeited.
3. Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will be liable for a cost of the initial consultation, where applicable.
Cairntoul Dental Care will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide Cairntoul Dental Care with all relevant medical details prior to each treatment. Cairntoul Dental Care will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Cairntoul Dental Care regarding the care of a treated area.
5. Your right to complain
Cairntoul Dental Care endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Cairntoul Dental Care, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Cairntoul Dental Care will be pleased to help. The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within Five working days of lodging the complaint that an investigation into the matter is under way. During the course of the investigation, Cairntoul Dental Care may require you to attend an additional consultation with the medical professional involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this medical professional, the clinic’s Medical Director will review your case through to resolution.